Organiser terms
How selling tickets through Reventy works: what we charge, how much it costs and when you get paid. Version of 2026-09-10.
Who this covers
These terms apply to organisers selling paid tickets. Free-entry events and free tickets need no payment provider account and no acceptance of this document — the service terms apply there. You are the seller of the ticket and Reventy is the intermediary: tax obligations towards the buyer, receipts and invoices included, are yours.
Paid ticket sales — currently on hold
The service does not currently sell paid tickets. You can publish free-entry events, issue free tickets and run sign-ups. The clauses on commission, payment fee, payouts, refunds and chargebacks describe paid ticket sales and will only apply to you once we launch them — with at least 15 days notice.
What we charge
Both items are deducted from your sales, never added to the buyer’s price. The price shown on the list and on the map is final.
| Item | Amount | When |
|---|---|---|
| Service commission | 5% | On every paid ticket sold. |
| Payment fee (maximum) | 4.99% + PLN 1.65 | Charged at checkout. The final amount depends on the payment method — see the table below. |
| Free tickets and free entry | PLN 0.00 | No charge. |
The payment method is unknown at checkout — the buyer chooses it. We therefore charge the payment fee provisionally at the highest possible rate and, once the method is known, settle it against the price list below and refund the difference to your balance. The fee never exceeds the amount charged at checkout.
Payment method price list
These rates mirror the payment provider’s published price list for Poland. Once the method is known, we settle the payment fee against this table.
| Method | Rate |
|---|---|
| EEA card | 1.5% + PLN 1.00 |
| UK card | 2.5% + PLN 1.00 |
| non-EEA card | 3.25% + PLN 1.00 |
| BLIK | 1.6% + PLN 1.00 |
| Przelewy24 | 1.9% + PLN 1.00 |
| Bancontact | 1.4% + PLN 1.00 |
| EPS | 1.6% + PLN 1.00 |
| Bizum | 1.5% + PLN 1.00 |
| MB WAY | 1.5% + PLN 1.05 |
| Multibanco | 2.95% + PLN 1.00 |
| TWINT | 2.6% + PLN 1.00 |
| iDEAL | PLN 1.30 |
| SEPA Direct Debit | PLN 1.60 |
| Swish | 1% + PLN 1.50, capped at PLN 4.00 |
| Pay by Bank | 0.5% + PLN 1.00, capped at PLN 25.00 |
| MobilePay | 1.5% + PLN 1.55 |
| Revolut Pay | 1.5% + PLN 1.00 |
| Satispay | 1.8% + PLN 1.00 |
| Scalapay | 4.99% + PLN 1.65 |
Methods outside this table — for example buy-now-pay-later, whose rate depends on the buyer’s country — are settled at the cost actually charged by the provider, never above the ceiling below.
Payment fee ceiling: 4.99% + PLN 1.65. Anything above it is covered by us.
Payouts
Money from buyers goes straight to your payment provider account and never passes through ours. We order the transfer to your bank account 3 days after the event ends — that window covers refunds and disputes. The smallest payout is PLN 50.00; smaller amounts wait for the next one.
Ticket prices
The lowest paid ticket price is PLN 10.00. Below that, fees would take a disproportionate share of the price. Free tickets have no lower bound.
Refunds and cancellation
When you cancel an event, the buyer is refunded the full ticket price and the payment handling cost is covered by us. When the buyer gives up the ticket themselves, that cost falls on them — the refund is smaller by it. Our commission returns to you in both cases. The payment provider does not return its fee on a refund, so one side always bears it.
Chargebacks
A buyer can dispute a payment with their bank — including after receiving the ticket and attending the event. The bank reverses the money independently of you and of us, and the deadline for raising a dispute is set by the card networks: it usually reaches several months from the event date, far longer than the ticket return deadline.
You lose the reversed amount, because the sale did not stand — the bank returns it to the buyer regardless of us. Beyond it you lose nothing: the fee the provider charges for handling the dispute is borne by us, and the commission and payment fee charged on that sale return to your balance. With no sale, there is nothing to charge them for. The dispute fee does not depend on the outcome — the provider does not return it even when the dispute is decided in our favour — but when we do win, the sale stands again and so do the fees due on it.
We run the dispute: we answer the provider within the deadline and submit the evidence we hold — proof that the ticket was sent, and the gate scan record if the ticket was scanned. We ask you for more only when the response cannot be made without it.
Repeated chargebacks may lead to payouts being held, a higher reserve, or sales being suspended. This concerns cases pointing at a problem with the sale itself — an event that did not happen, or a description that did not match reality — not the isolated reports that happen to everyone.
Your obligations
You are responsible for the event being lawful and matching its description, for admitting holders of valid tickets, and for tax settlements towards buyers. Selling paid tickets requires a payment provider account verified for both charges and payouts — the provider runs that verification, not us. You supply invoicing details before sales begin.
Changes to these terms
We give notice of changes, rates included, on a durable medium at least 15 days in advance; a change does not take effect before that period ends. Sales are settled at the rates in force on the day of payment, so changes are not retroactive. Earlier versions of this document are available on request.