Terms of service

Who sells the ticket

The event organiser sells the ticket, not this service. Payment goes straight to their account with the payment provider, and their name is what the buyer sees on their statement. We act as an intermediary and deliver the ticket — we answer for the tool working, not for the event itself.

Your account

Browsing events, using the search function, and viewing the map do not require an account. An account is required to reserve a free ticket, sign up for a program item, save events for later, and create your own event. You can purchase a paid ticket without an account; see “Purchase without an account.” You create an account using your email address and must verify it; one account is for one person, and the information provided must be accurate.

Free entry, free tickets and sign-ups

Free events appear on the website in two forms. Free admission refers to an event with no tickets and no seat limit: no seat reservations are required for this event; the organizer does not know who will ultimately attend, but has the option to decide who will be admitted on-site. Events with a Free Ticket cost 0 PLN, but the event itself may have a capacity limit, so participants must reserve a spot. After reserving, they receive a ticket with a QR code that can be verified on-site by the organizer. Separate from the tickets themselves, there is a registration system for program items; participants reserve a spot for a specific session, lecture, or talk. Limited-capacity or paid program items also require a ticket with a QR code, which the participant receives after reserving a spot for that specific program item.

We do not charge any fees for free events, neither from participants nor from organizers. Free events, just like paid ones, are moderated before publication.

You may give up a seat for which you have a free ticket until the event begins, and no fee will be charged. However, we ask that you refrain from doing so, as a reserved but unclaimed seat is a seat taken away from someone who would have attended. For the same reason, a free ticket for an event with limited seating may also require confirmation via phone number. An account that makes mass reservations and fails to claim the seats may be restricted or suspended.

Paid ticket sales — currently on hold

The website does not currently sell paid tickets. At this time, you can add free events and reserve spots for events with free admission. The following provisions regarding commissions, payment fees, and refunds apply to the sale of paid tickets and will take effect once we launch that feature, which we will announce in advance.

Fees

There are no fees for free events with open admission. For paid tickets, we deduct a flat percentage from each ticket sold; this covers the service fee and the payment processing costs incurred by the operator. We deduct this amount from the sales proceeds rather than adding it to the buyer’s total; the price shown in the list and on the map is the final price. We will announce the rate at least 15 days in advance of the start of paid ticket sales.

Available payment methods may vary depending on the organizer.

Money from buyers goes directly to the organizer’s account with the payment processor and does not pass through the platform’s account. A payment to the organizer’s bank account is initiated {days} days after the event ends; this period allows for refunds and complaints. The minimum payout amount is {min}, amounts less than this will be carried over to the next payout.

Buying without an account

Paid tickets can be purchased without creating an account by providing your first name, last name, email address, and, optionally, a phone number. The ticket will be sent to the provided email address as a link to the ticket page; whoever has the link has the ticket, so please do not share it with others. The link is valid for 90 days after the event ends. Free tickets and registrations still require an account.

Refunds

A paid ticket can be refunded no later than 7 days before the event begins. A seat reserved with a free ticket can be canceled up until the day the event begins. Once the event has begun or the ticket has been used at the entrance, no refund is possible. This is a voluntary commitment; the Consumer Rights Act excludes the 14-day right of withdrawal for events with a specified date.

If the event is canceled by the organizer, the buyer receives a 100% refund. If the participant returns the ticket themselves, the refund amount is reduced by the payment fee charged at the time of purchase; the amount of this fee is displayed next to the “Return Ticket” button before you click it.

Ranking and paid promotion

Results are sorted by start date, with the nearest ones first, filtered by the selected category, location, search term, and map area. An organizer can purchase a promotion for an event: such an event is then marked with the “Promoted” label and information about the entity that paid for the promotion. Among the promoted events, the most recently purchased event appears at the top for the first 3 days after purchase, and after that time, the event with the longest promotion period appears at the top. The fee does not affect the order of unpromoted results or whether the event appears in them at all. We do not target ad audiences; we select them solely by category, city, and map area, without the use of tracking cookies.

Content, moderation and reports

Event descriptions, photos, dates, and prices are added by the organizer, who is solely responsible for them; the website does not create them or verify their accuracy. Each event is moderated before publication, and the rules for organizers outline what they are permitted to publish and the consequences for violating these rules:

Organiser terms

Anyone can report an event that violates the law or these rules; the address for reports is provided on the contact page. A moderator reviews the report; if the event is rejected or removed, and the account is restricted or suspended, the reason is provided and forwarded to the organizer. The organizer may appeal the decision through the same channel used to report the content.

Complaints and disputes

We accept complaints regarding the website’s operation, undelivered tickets, payment errors, or incorrect billing at the address provided on the contact page. Complaints regarding the event itself—that is, its conduct, cancellation, or rescheduling—should be directed to the organizer, as the organizer is the official host of the event and is responsible for running it; at the buyer’s request, we will forward the matter and contact information to the organizer.

Taking part in out-of-court dispute resolution is voluntary for both sides. A consumer may ask a municipal or district consumer ombudsman, or the regional Trade Inspection authority, for help. The EU ODR platform was shut down on 20 July 2025 and is no longer a route for complaints — if you meet a link to it in somebody’s terms, that link is out of date.

What we answer for

The service is responsible for: the website’s availability, the correct issuance and delivery of tickets, the operation of the ticket scanner, and the settlement of payments in accordance with these terms and conditions. The organizer is responsible for the event—whether it takes place, how it proceeds, whether it is safe, and whether it matches the description. We do not promise uninterrupted service availability: technical interruptions and outages do occur, and we will notify you of any planned outages as soon as possible.

Technical requirements

All you need is a device with internet access and an up-to-date web browser, as well as a valid email address for your account and to receive your ticket. The ticket scanner requires access to the camera and an active internet connection. We provide printable tickets in PDF format.

Changes to these terms

We announce changes on this page along with their effective date. Changes are not retroactive; tickets purchased earlier are processed according to the rules in effect on the date of purchase, and the service commission rate is based on the rate in effect on the date of payment. Organizers are subject to separate terms and conditions, and we will announce any changes to those terms at least 15 days in advance, in accordance with Regulation (EU) 2019/1150.

Governing law

Polish law applies to contracts concluded on this website. Any provision that conflicts with consumer law is not binding on the consumer; the remaining provisions remain in effect.

Knowledge of these terms

The Terms and Conditions are made available free of charge prior to the conclusion of the agreement; they appear in the footer of every page of the website and in the registration form, in a manner that allows users to access, view, and save them. Creating an account requires confirmation that you have read and accepted the Terms and Conditions. Failure to read the Terms and Conditions does not exempt you from the obligation to comply with them.